Great use of CEO video by British Airways to manage cabin crew strike issue.
BA CEO Willie Walsh does a nice job communicating the company's position and service status related to their cabin crew strike issue. He comes across as honest, straightforward, and really shows caring for the customers and other BA employees who want to work. Here's the full page: http://www.britishairways.com/travel/strike-ballot-ba-response/public/en_gb?r...


