BA CEO Willie Walsh does a nice job communicating the company’s position and service status related to their cabin crew strike issue. He comes across as honest, straightforward, and really shows caring for the customers and other BA employees who want to work. Here’s the full page: http://www.britishairways.com/travel/strike-ballot-ba-response/public/en_gb?r…
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About Robert Raines
I manage Chevron’s digital analytics and insights group. Previously, I led Chevron’s corporate digital and social media, ran product management at E-Loan, managed acquisition marketing at Pacific Bell Wireless, and brand-managed food products at Quaker Oats. I’m a dad, husband, son, amateur photographer and videographer, folk music lover, 4-chord guitarist, and coffee geek, not in any particular order. Always curious, I’m a chronic learner ready for the next adventure.